Five Faves Friday: Customer Service
I’ve been seeing a post that praises the customer service at US online retailer Zulily on my Facebook page. Their customer service sounds amazing. But I hate for people to think that it’s out of this world. I’ve encountered 5 brands with stand-out customer service over the past 6 months or so, and I’d love to spread some love to all of them.
- I wrote this past year about how much I love my Zoku pops maker. Shortly after that, I went to take it from the cupboard and something had happened to it. Something bad. It looked like whatever it has inside the casing that amplifies the freezing had expanded and escaped from the cover. I sent them a tweet with a photo showing them what happened and asking how to dispose of it. They got back to me very quickly and let me know they’d send me a new one. I told them the warranty had likely passed but they said it was no problem. They took my info and a new one arrived shortly after. Sweet!
- Well.ca has customer service policy that is very similar to the one that has made Zulily famous. I sent a note asking if I could exchange a gift that was purchased for one of the kids and was a double. (I had the gift receipt.) The lovely customer service person wrote back and said it was no problem. She asked that I donate the item to charity and they would credit my account with the amount for the toy. JUST DONATE THE ONE I HAVE TO CHARITY! I hope the kids in the play area at Holland Bloorview Hospital enjoy it. Well done, well.ca.
- When I was making my Christmas turkey this year, I went to check the temp of the bird and my beloved OXO digital thermometer was no longer up to the task. I actually felt a wave of dread wash over me. I LOVE THAT THING. It’s not easy to find any more and I am a little bit over attached to the thing so I tweeted the OXO company to ask if they had replacement parts, or knew where I could purchase a new one. Again, I was honest that it had been a while since I bought it – no receipt, no warranty. They tweeted me back promptly and told me to call customer service who would take care of me. Indeed, customer service took down the problem, my info and purchase details (which consisted of “I may have bought it at Sears but it was a long time age”) and mailed me a brand spanking new one – no charge. I roasted a chicken to celebrate. Thank you OXO. I really appreciate it.
- I have a bit of a stroller problem, but one of the many I’ve accumulated, the Bumbleride Indie gets more use than most. This one transports my daughter back and forth to her special needs preschool each day. The trip involves a car ride, subway travel, a walk and a bus trip on the return leg. This stroller works HARD. Some time ago we realized it was missing a nut. It’s the one that holds the strap to lift it once folded. We let it go, then lost another nut, then the strap itself. I tweeted Bumberide to get details on purchasing a new strap and hardware (and that I should have replaced the first nut and tightened the other ages ago…before the whole strap fell off). The let me know they would send one to me and not to worry. Yes! The stroller is still under warranty, but the never asked. Now we love the stroller even more.
- This hop & squeak pogo jumper from Kidoozie WON Christmas. I would never have known about it if it wasn’t for the incredible owners of our neighbourhood toy shop The Swag Sisters. In this day and age it’s rare to have a store that knows just about every family that shops there. It’s even more rare to have them pull something like this out in the madness of the list checking, lego this, beanie boo that, line around the corner rush 3 days before Christmas to say “Shane would love this and it’s only $20” then proceed to give you a full demo (which includes hopping around the store because it has a 250lb weight limit). Three hops in I knew he was totally right. Add it to the counter, place it under the tree then watch as it is used for countless hours over the Christmas break by everyone who came through the door – little kids, big kids and even Nana. No batteries. No tech time. Just people bouncing all over the house – morning, noon and night. Next time you need to win a birthday or Christmas, they can help. You can shop The Swag Sisters online too.